Building software around real-world operational complexity.
Production engineering focused on workflows, scale, databases, and problem-solving since February 2022.
Career path.
Software Engineer
Feb 2022 — PresentAsfera Technologies · Kalkaji, New Delhi
Developed and maintained numerous high-impact web applications, demonstrating expertise in full-stack development, database design, and API integration. Leading projects across citizen services, complaint management, automation, and learning platforms.
Key Projects
UGC Service Platform
Core PHP + MySQL site handling 50K+ hits per day. Students file undertakings, download PDFs, lodge and track complaints, and submit feedback. Manages college compliance reporting in PDF, CSV, and Excel formats. Integrated APIs for mobile app support and call center data syncing.
UHBVN Complaint Management System
Core PHP + MySQL system handling IVRS-registered complaints with multi-level resolution tracking, user feedback loops, and automatic escalation to the Saral portal. Processes more than 10K complaints daily. Database optimized with normalization and temporary tables for large data reporting.
Multi-Department Complaint Systems
Built complaint management systems for PMJAY, UPSRTC, WHEELSEYE, and PRASAR BHARTI, replicating core complaint tracking, feedback, reporting, and notification functionalities across diverse departmental requirements.
SMS Automator
Core PHP + MySQL system to send templated SMS messages across various projects. Features include multiple SMS server support, unique ID-based locking of phone numbers, retry mechanisms for failures, and detailed logging of all sent messages and responses.
Email Automator
Similar functionality to the SMS automator, utilizing different SMTP servers for email dispatch with retry logic and comprehensive logging.
Proficiency Evaluation System
Built for Digitech, enabling multi-subject user evaluation, progress tracking, and report generation in PDF, CSV, and Excel formats.
Online Learning Platform
Full-fledged Django platform managing student and teacher accounts, courses, lessons, assignments, student submissions, and file or image uploads.
Python Utilities & CLI Games
Python utility modules for batch renaming files with UUIDs and cleaning CSV data for direct SQL import. Built CLI games including Snake & Ladder and Rock Paper Scissors with player ID tracking and persistent score saving.
Convoque — Call Center Management Suite
Full-featured platform built with Laravel 12. Features campaign management, predictive dialing, CForm (custom form builder) for call scripts, CDSet management with dial sequences and column mapping, disposition trees, DID routing, trunk/extension management, DNC lists, action profiles, working hours and holiday calendars, break management, live performance monitoring, and comprehensive report generation. Uses Laravel Reverb for real-time event handling and Horizon for queue management.
Current focus: Actively building Convoque, a full-featured call center management suite in Laravel 12.
Built and led a Laravel / PHP team from scratch.
Engineering Team at Asfera Technologies
📚 Hiring & Onboarding
Interviewed, evaluated, and selected fresher developers to form a dedicated Laravel and PHP engineering team. Onboarded them into the company's tech stack — Core PHP, Laravel, MySQL, project architecture, and version control workflows.
🚀 Technical Leadership
Led the team in delivering and maintaining core projects: high-traffic citizen service platforms, multi-department complaint systems, automation engines, and the Laravel-based Convoque call center suite. Provided guidance, reviewed code, resolved blockers, ensured timely delivery.
📈 Mentoring & Growth
Mentored team members through production debugging, database query optimization, API integration patterns, and structured problem-solving. This experience shaped how I think about software — a discipline that scales through clear communication, shared understanding, and consistent practices.
Areas of impact.
Scale
Systems supporting 50K+ daily hits and 10K+ daily complaint registrations. Built for high-volume service processing with structured workflows across citizen and departmental platforms.
Optimization
Schema normalization, temporary table strategies, query plan analysis, and performance-oriented reporting workflows enabling efficient large-scale data handling.
Automation
SMS and email automation systems supporting multiple servers, with configurable retry mechanisms, unique ID-based locking, and full audit logging for operational visibility.
Academic background.
MCA — Master of Computer Applications
IGNOU, New Delhi — 2025
BCA — Bachelor of Computer Applications
Cimage College, Patna — 2018
Looking ahead.
Moving from application engineering deeper into software architecture, scalable system design, and stronger backend specialization. Interested in roles where engineering depth, system thinking, and practical problem-solving are valued over technology buzzwords.